Customer Support • Entry-Level

Who you are

You are a customer-focused individual with a background in customer experience, eager to contribute to a team dedicated to enhancing user interactions. You thrive in environments where collaboration and diverse perspectives are valued, and you are passionate about making a positive impact on user wellbeing. You possess strong communication skills, allowing you to effectively manage user requests and resolve issues with care and efficiency. You are looking for an opportunity to grow within a fast-paced, global company that prioritizes employee wellbeing and development.

What you'll do

As a CX Analyst at Gympass, you will be on the front line of user experience, ensuring that every interaction is handled with speed and high quality. You will manage and resolve user requests through various channels, including email and chat, ensuring that users receive timely and effective support. Your role will involve collaborating with the Business Transformation team to identify areas for improvement in user experience and contribute to initiatives that enhance overall customer satisfaction. You will also have the opportunity to learn and grow within the company, gaining valuable insights into the wellbeing market and the importance of customer experience in driving business success.

What we offer

Gympass offers a supportive work environment that values employee wellbeing and professional growth. You will be part of a team that is dedicated to redefining workplace wellness and making a positive impact on the lives of millions. We encourage you to apply even if your experience doesn't match every requirement, as we believe in the potential of every individual to contribute to our mission. Join us in shaping a healthier world and enjoy the benefits of working with a diverse and inclusive team.