Data Analyst • Mid-Level

Who you are

You have a strong background in data analysis, with experience in developing data strategies that drive customer success and retention. You understand the importance of data in making informed business decisions and have a knack for translating complex data into actionable insights. Your analytical skills are complemented by your ability to collaborate effectively with cross-functional teams, including Customer Success, Product, Finance, and Sales. You are detail-oriented and thrive in environments where you can leverage data to influence business outcomes.

You possess a solid understanding of SQL and are comfortable working with large datasets. Your experience in analytics allows you to predict customer health and identify potential risks, enabling proactive measures to enhance customer satisfaction. You are passionate about using data to tell a story and drive strategic initiatives that align with business goals. You enjoy working in a fast-paced environment and are eager to contribute to a team that values innovation and agility.

What you'll do

In this role, you will be responsible for owning the data strategy that supports Pigment's global Customer Success & Professional Services organizations. You will analyze customer data to understand health metrics, predict risks, and drive retention and expansion efforts across complex enterprise accounts. Collaborating closely with CS leadership, you will ensure that decisions are grounded in trusted, scalable data. Your insights will help shape strategies that enhance customer experiences and drive business growth.

You will work on developing dashboards and reports that provide visibility into customer health and engagement metrics. By leveraging your analytical skills, you will identify trends and patterns that inform strategic decisions. You will also partner with various teams to ensure alignment on data-driven initiatives, facilitating discussions that lead to actionable outcomes. Your role will be pivotal in helping the organization navigate customer challenges and capitalize on opportunities for expansion.

What we offer

At Pigment, you will be part of a dynamic team that is redefining business planning through innovative technology. We offer a collaborative work environment where your contributions will have a direct impact on our success. You will have the opportunity to work with industry leaders and cutting-edge tools, enhancing your skills and career growth. We value creativity and encourage you to bring bold ideas to the table as we continue to evolve our platform and services.