Operations Manager • Lead

Who you are

You are a high-impact leader with extensive experience in quality management and continuous improvement. You have a proven track record of bridging the gap between quality data and operational execution, ensuring that quality standards are met throughout the supply chain. You thrive in hands-on roles and are not afraid to get involved in the details to drive results. Your leadership style is collaborative, and you excel at partnering with stakeholders to implement effective solutions. You are metrics-driven and understand that success is measured by tangible improvements in quality and operational efficiency.

You possess strong analytical skills, allowing you to identify systemic failures and develop comprehensive strategies to address them. Your ability to communicate effectively with diverse teams ensures that everyone is aligned and working towards common goals. You are comfortable leading projects from inception through to completion, and you have a knack for motivating teams to adopt new processes and standards. You are adaptable and can navigate the complexities of a dynamic supply chain environment.

Desirable

Experience in the food industry or related sectors is a plus. Familiarity with quality management systems and methodologies will enhance your ability to succeed in this role. A background in data analysis and process engineering will also be beneficial as you work to create unified quality strategies across multiple locations.

What you'll do

As the Director of Ingredient Quality & Continuous Improvement, you will own the implementation lifecycle of quality programs across North America. You will lead the end-to-end development and execution of these programs, ensuring that they are not just temporary fixes but sustainable solutions that drive long-term improvements. You will act as the chief architect for the North American Meal Kit Quality Program, developing standards and systems that ensure consistency across all sites. Your role will involve creating automated tracking systems to monitor execution and adherence to quality standards.

You will drive operational accountability by translating quality KPIs into actionable standard operating procedures (SOPs) for our Distribution Centers. Your hands-on approach will see you on-site, working closely with teams to ensure that processes are followed and that quality metrics improve. You will be responsible for identifying root causes of quality issues and partnering with stakeholders to re-engineer processes that lead to better outcomes.

In this role, you will also be tasked with training staff on new processes and ensuring that they are adopted effectively. Your ability to communicate and collaborate with various teams will be crucial as you work to foster a culture of quality and continuous improvement throughout the organization. You will be expected to travel as needed to oversee implementations and ensure that quality standards are upheld across all locations.

What we offer

HelloFresh offers a competitive salary range of $221,000—$294,000 USD, depending on your experience and qualifications. You will have the opportunity to work in a dynamic environment where your contributions will have a direct impact on the quality of our products and the satisfaction of our customers. We value innovation and encourage you to bring your ideas to the table as we strive to improve our operations and deliver the best meal kits to our customers. Join us in our mission to change the way people eat and make a difference in the food industry.