Technical Writer • Mid-Level

Who you are

You have a Bachelor's degree in any discipline and 2-5 years of experience in technical writing or a related field — you understand how to create clear and concise documentation that meets user needs. Your ability to assess content requirements and collaborate with cross-functional teams makes you an ideal candidate for this role.

You are skilled in using tools like Confluence and Contentful to manage and publish content — your familiarity with Markdown allows you to create structured documents that are easy to read and navigate. You leverage data to improve content relevance and usability, ensuring that users can find the information they need quickly.

You possess strong communication skills and can effectively train Customer Support teams on knowledge base publishing — your collaborative nature helps you work closely with Product teams to develop content for product releases and updates. You are proactive in identifying content gaps and creating new materials based on user requests.

What you'll do

In this role, you will develop and deliver training for Customer Support teams on knowledge base publishing, ensuring they are equipped to maintain high-quality content. You will analyze usage data to continuously improve the content, making it more relevant and user-friendly. Your responsibilities will include creating new content in collaboration with Product and Customer Support teams, ensuring alignment across all materials.

You will coordinate with Customer Support leadership to identify and remove barriers to content usage and adoption, fostering a culture of knowledge sharing within the organization. Additionally, you will support the development of modern writing standards and workflows for both internal and external content, ensuring consistency and brand alignment.

What we offer

Hootsuite offers a dynamic work environment where you can grow your skills and make a significant impact on customer experience. You will have the opportunity to work with a talented team dedicated to providing exceptional support and resources for users. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse perspectives and backgrounds.