Customer Support • Entry-Level

Who you are

You are a dedicated individual with a passion for helping customers navigate their retirement savings options. You thrive in a fast-paced environment and enjoy solving problems, ensuring that every customer interaction is positive and productive. Your communication skills are top-notch, allowing you to effectively assist a diverse customer base through various channels such as phone, live chat, and email. You are eager to learn and grow within the company, taking advantage of the defined career ladder available to Customer Support Associates.

What you'll do

As a Customer Support Associate at Human Interest, you will be the frontline face of the company, managing a steady volume of inbound customer inquiries. You will work cross-functionally with internal and external partners to resolve customer issues, ensuring that every customer receives best-in-class service. Your role will involve servicing a geographically diverse customer base, providing them with the support they need to maximize their retirement savings platform. You will also have the opportunity to develop your skills and advance your career within the organization, as Human Interest is committed to fostering growth and development for its employees.

What we offer

Human Interest offers a dynamic work environment where you can make a real impact on customers' financial futures. You will be part of a high-growth fintech company that is changing the retirement industry, backed by reputable investors. The company values its employees and provides opportunities for career advancement, ensuring that you can grow alongside the organization. You will also enjoy a supportive team culture that encourages collaboration and innovation, making your work experience both fulfilling and rewarding.