About Padlet
Create beautiful online boards for collaboration
Key Highlights
- Over 10 million users globally, including educators and businesses
- $16 million raised from investors like Y Combinator
- Headquartered in San Francisco, California
- Supports remote work with flexible policies
Padlet is a collaborative software platform based in San Francisco, California, that enables users to create customizable online bulletin boards for sharing information and ideas. With over 10 million users worldwide, including educators and businesses, Padlet has raised $16 million in funding from ...
🎁 Benefits
Padlet offers competitive salaries, equity options, flexible remote work policies, and generous PTO to support work-life balance. Employees also enjoy...
🌟 Culture
Padlet fosters a culture of creativity and collaboration, encouraging employees to experiment and innovate. The company values simplicity and user exp...
Overview
Padlet is hiring a Customer Support Associate to provide world-class support and exceed customer expectations. You'll engage with users through various channels and advocate for their needs. This role is based in Singapore with a starting salary of $5,000 SGD monthly.
Job Description
Who you are
You are a highly motivated and resourceful individual dedicated to providing exceptional customer support. You thrive in collaborative environments and are energized by working with people while also being a strong independent worker. Your fierce loyalty to customers drives you to advocate for their needs and ensure their satisfaction with Padlet's services. You possess creative problem-solving skills that enable you to effectively address customer inquiries and challenges. You hold yourself to high standards in every interaction, ensuring that you represent Padlet's commitment to quality support. You are eager to learn and grow within the role, contributing positively to the team and the community.
What you'll do
In this role, you will effectively solve customer inquiries via phone and email, ensuring that each interaction meets Padlet's high standards for support. You will identify, document, and follow up with engineers on product bugs and feature requests, acting as a bridge between customers and the development team. Your responsibilities will include advocating for customers by identifying trends in issues and suggesting improvements to processes, policies, and products. You will recognize errors and draft solutions, contributing to the overall enhancement of customer experience. Your work will directly impact millions of users, making your role crucial in Padlet's mission to provide a good education through innovative software.
What we offer
Padlet values its staff and provides rich benefits and robust wages. You will enjoy a starting salary of $5,000 SGD monthly, along with 20 vacation days, sickness and bereavement days, and parental leave. The company also offers a 'badassery budget' to help you level up your skills and a new phone every year to ensure you have the tools you need to succeed. Working at Padlet means being part of a small, fast-moving team where your contributions will have a significant impact on the education sector. You will have the opportunity to grow professionally while being supported by a culture that prioritizes community and collaboration.
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