Customer Success • Senior

Who you are

You have a strong background in customer engagement and a passion for helping organizations leverage their data effectively. With experience in designing tailored solutions, you understand the challenges customers face and can articulate how technology can address these needs. You are adept at building relationships and collaborating with cross-functional teams to deliver exceptional customer experiences.

You possess a deep understanding of observability and security data, and you are excited about the potential of innovative technologies to transform how organizations manage their data. Your ability to communicate complex concepts in a clear and compelling manner allows you to effectively demonstrate the value of solutions like Imply Lumi to customers.

You thrive in a fast-paced environment and are comfortable navigating the complexities of customer needs and expectations. Your proactive approach to problem-solving and your commitment to customer success make you a valuable asset to any team.

Desirable

Experience with data technologies and observability tools is a plus, as it will enhance your ability to engage with customers and provide tailored solutions. Familiarity with industry trends and best practices in data management will further strengthen your contributions to the team.

What you'll do

In this role, you will be a key member of the Customer Experience Team at Imply, working closely with customers to understand their unique challenges and requirements. You will design and implement tailored solutions that leverage the capabilities of Imply Lumi, ensuring that customers can unlock new levels of speed, scale, and value from their data.

You will conduct in-depth discussions with customers to identify their needs and demonstrate how Imply Lumi can address their specific use cases. Your expertise will guide customers through the implementation process, ensuring a seamless integration with their existing observability technologies.

As you partner with customers, you will gather feedback and insights that will inform product development and enhancements. Your role will involve collaborating with engineering and product teams to ensure that customer needs are prioritized in the product roadmap.

You will also play a vital role in educating customers about best practices in data management and observability, helping them to maximize the value they derive from Imply's solutions. Your ability to communicate effectively and build trust will be essential in fostering long-term relationships with customers.

What we offer

Imply is committed to empowering its employees and fostering a culture of innovation and collaboration. You will have the opportunity to work with a talented team of professionals who are passionate about transforming how organizations manage and gain insights from their data.

We offer competitive compensation and benefits, along with opportunities for professional growth and development. As part of a fast-growing company backed by leading investors, you will be at the forefront of shaping the future of observability and security data solutions.

Join us at Imply and be part of a mission-driven organization that values creativity, collaboration, and customer success. We encourage you to apply even if your experience doesn't match every requirement — your unique perspective and skills could be just what we need.