Data Engineering Manager • Senior

Who you are

You have 5+ years of experience in data engineering, with a strong background in building and maintaining data infrastructure. You understand the complexities of data ecosystems and have a proven track record of leading teams to success. Your leadership style fosters collaboration and innovation, empowering your team to excel in their roles.

You possess deep technical expertise in data technologies and frameworks, enabling you to guide your team in implementing best practices. You are comfortable working with distributed systems and have experience in transforming raw data into actionable insights. Your ability to communicate effectively with cross-functional teams ensures that data initiatives align with business goals.

What you'll do

In this role, you will take ownership of key data initiatives, leading a team responsible for designing and evolving the core infrastructure that powers Intercom's data ecosystem. You will collaborate closely with product and research teams to ensure that data solutions meet their needs and drive business value. Your leadership will be crucial in navigating the challenges of scaling data operations as the company grows.

You will mentor and develop your team, fostering a culture of continuous learning and improvement. You will also be responsible for setting the strategic direction for data engineering at Intercom, ensuring that the team is equipped to handle the increasing volume and velocity of data.

What we offer

Intercom provides a dynamic work environment where innovation is encouraged. You will have the opportunity to work with cutting-edge technologies and contribute to the development of AI-enhanced customer service solutions. The company values diversity and inclusion, creating a supportive atmosphere for all employees. Competitive compensation and benefits are part of the package, reflecting the importance of your role in the organization.