About Intercom
The customer communications platform that personalizes engagement
Key Highlights
- Over 25,000 customers including Amazon, Meta, and Atlassian
- Reaches 600 million end users monthly
- $240.8 million raised in Series C funding
- Headquartered in San Francisco, CA with 1001+ employees
Intercom is a leading customer communications platform headquartered in the Financial District of San Francisco, CA. With over 25,000 businesses using its services, including Amazon, Meta, and Atlassian, Intercom reaches approximately 600 million end users each month. The company has raised $240.8 m...
🎁 Benefits
Intercom offers a generous open vacation policy, health insurance, and a wellness program that covers gym expenses up to £90 quarterly. Employees enjo...
🌟 Culture
Intercom fosters a culture centered around customer-centric innovation and effective communication. The company prioritizes remote work flexibility an...
Skills & Technologies
Overview
Intercom is seeking a Senior Data Scientist to enhance AI tooling for customer service. You'll work with Python, SQL, and machine learning to drive insights and improve customer experiences. This role requires 5+ years of experience in data science.
Job Description
Who you are
You have 5+ years of experience in data science, with a strong background in Python and SQL — you've developed and deployed machine learning models that drive business insights and improve customer experiences. Your expertise in data analysis allows you to uncover trends and patterns that inform strategic decisions. You are skilled in data visualization, enabling you to present complex data in an understandable way to stakeholders. You thrive in collaborative environments, working closely with cross-functional teams to define problems and develop solutions. You are passionate about leveraging AI to enhance customer service and are eager to contribute to innovative projects. You understand the importance of measuring impact and continuously iterating on your work to achieve the best results.
Desirable
Experience with large language models (LLMs) and AI tooling is a plus, as is familiarity with customer service platforms. A background in working with go-to-market (GTM) teams will help you align your insights with business objectives. You are comfortable with ambiguity and can adapt to changing priorities in a fast-paced environment.
What you'll do
As a Senior Data Scientist at Intercom, you will be responsible for turning insights into action by developing AI-powered tools that enhance customer service. You will collaborate with the Research, Analytics & Data Science (RAD) team to uncover customer, product, and business insights, translating them into actionable decision systems. Your work will involve designing and implementing machine learning models that automate processes such as account research, interaction summarization, and personalized outreach. You will partner closely with GTM Systems to define problems, develop solutions, and measure the impact of your work from prototype to production. You will also mentor junior data scientists, sharing your knowledge and expertise to help them grow in their roles.
What we offer
Intercom offers a dynamic work environment where innovation is encouraged. You will have the opportunity to work on cutting-edge AI projects that are transforming customer service. We provide competitive compensation and benefits, along with opportunities for professional development and growth. Our culture values collaboration, creativity, and a commitment to delivering exceptional value to our customers. Join us in setting the new standard for customer service and making a meaningful impact in the industry.
Interested in this role?
Apply now or save it for later. Get alerts for similar jobs at Intercom.
Similar Jobs You Might Like
Based on your interests and this role
Data Scientist
Intercom is seeking a Senior Data Scientist to enhance their AI tooling for customer service. You'll work on developing advanced AI solutions to improve customer experiences. This role requires expertise in data science and AI methodologies.
Data Scientist
Intercom is seeking a Senior Manager, Forward-Deployed Data Science to lead a team of data scientists focusing on high-impact technical engagements. This role requires strong leadership skills and experience in data-driven decision-making.
Data Scientist
Faculty is hiring a Senior Data Scientist to lead high-impact AI projects and shape the technical direction of bespoke solutions. You'll work with Python, Machine Learning, and SQL to deliver responsible AI solutions. This position requires significant experience in data science and AI.
Data Scientist
Faculty is hiring a Senior Data Scientist to develop and implement human-centered AI solutions for clients in the defence sector. You'll work on ethical and reliable AI applications, requiring eligibility for UK Security Clearance. This role offers a hybrid working model with flexibility.
Data Scientist
Sojern is seeking a Senior Data Scientist to enhance customer KPIs through experimentation and analytics. You'll collaborate with cross-functional teams and leverage advanced scientific methods. This role requires expertise in SQL and Python.