Engineering Manager • Lead

Who you are

You have a proven track record of leading engineering teams and fostering a culture of collaboration and growth. With experience in managing high-impact projects, you understand the importance of clarity and focus in execution. You are adept at building strong partnerships with customers, using their insights to inform product strategy and direction. Your leadership style emphasizes accountability and excellence, ensuring that your team is motivated and aligned with the company's mission.

You possess strong communication skills, allowing you to effectively engage with various internal functions such as Sales and Customer Support. You are comfortable navigating complex discussions and can translate technical concepts into actionable insights for non-technical stakeholders. Your ability to mentor and develop team members is a key aspect of your leadership approach, as you believe in empowering others to reach their full potential.

Desirable

Experience in AI or customer service technology is a plus, as it aligns with Intercom's mission to enhance customer experiences. Familiarity with agile methodologies and a background in software development will further strengthen your candidacy. You are open to learning and adapting to new technologies, ensuring that your team remains at the forefront of industry advancements.

What you'll do

As the Engineering Manager for Intercom's Support Platform, you will lead a talented team of engineers dedicated to building and enhancing core features. Your role will involve direct engagement with customers to understand their needs and challenges, using this knowledge to shape the product roadmap. You will collaborate closely with internal teams, ensuring that engineering efforts align with business objectives and customer expectations.

You will be responsible for driving technical excellence within your team, implementing best practices in software development and project management. Your leadership will guide the team through the development lifecycle, from ideation to deployment, ensuring that projects are delivered on time and meet quality standards. You will also play a key role in hiring and developing talent, fostering a culture of continuous improvement and innovation.

What we offer

Intercom provides a dynamic work environment where you can make a significant impact on customer experiences. You will have the opportunity to work with cutting-edge technology and collaborate with a diverse team of professionals. The company values personal and professional growth, offering resources and support for your development. Join us in our mission to transform customer service and create exceptional experiences for businesses worldwide.