About Intercom
The customer communications platform that personalizes engagement
Key Highlights
- Over 25,000 customers including Amazon, Meta, and Atlassian
- Reaches 600 million end users monthly
- $240.8 million raised in Series C funding
- Headquartered in San Francisco, CA with 1001+ employees
Intercom is a leading customer communications platform headquartered in the Financial District of San Francisco, CA. With over 25,000 businesses using its services, including Amazon, Meta, and Atlassian, Intercom reaches approximately 600 million end users each month. The company has raised $240.8 m...
🎁 Benefits
Intercom offers a generous open vacation policy, health insurance, and a wellness program that covers gym expenses up to £90 quarterly. Employees enjo...
🌟 Culture
Intercom fosters a culture centered around customer-centric innovation and effective communication. The company prioritizes remote work flexibility an...
Overview
Intercom is seeking a Senior Engineering Manager to lead teams focused on their support platform. You'll drive product development for the Inbox and Ticketing product, ensuring exceptional customer experiences. This role requires strong leadership skills and experience in managing complex product areas.
Job Description
Who you are
You have a proven track record of leading engineering teams and managing complex product areas, with a focus on delivering exceptional customer experiences. Your experience includes overseeing product development from inception to delivery, ensuring clarity and excellence in execution. You are passionate about customer service and understand the importance of building products that meet user needs effectively. You thrive in collaborative environments and are skilled at driving cross-functional initiatives that enhance product offerings. You possess strong communication skills, enabling you to articulate technical concepts to non-technical stakeholders and foster a culture of innovation within your team. You are committed to mentoring and developing your team members, helping them grow in their careers while achieving significant customer impact.
What you'll do
As a Senior Engineering Manager at Intercom, you will own one of the largest and most complex product areas, the Inbox and Ticketing product, which is central to Intercom's customer support solution. You will lead high-performing teams, driving clarity and ownership across multiple product areas. Your role will involve setting strategic direction, defining product roadmaps, and ensuring that your teams deliver high-quality solutions that enhance customer experiences. You will collaborate closely with product managers, designers, and other engineering teams to align on goals and deliverables. You will also be responsible for fostering a culture of excellence, encouraging your team to push boundaries and innovate in their approach to product development. Your leadership will be crucial in shaping the future of customer support at scale, ensuring that Intercom continues to set the standard for exceptional service.
What we offer
Intercom offers a dynamic work environment where you can make a significant impact on customer experiences. You will have the opportunity to work with cutting-edge technology and lead a talented team dedicated to transforming customer service. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse perspectives and backgrounds. Join us in our mission to help businesses provide incredible customer experiences.
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