About Intercom
The customer communications platform that personalizes engagement
Key Highlights
- Over 25,000 customers including Amazon, Meta, and Atlassian
- Reaches 600 million end users monthly
- $240.8 million raised in Series C funding
- Headquartered in San Francisco, CA with 1001+ employees
Intercom is a leading customer communications platform headquartered in the Financial District of San Francisco, CA. With over 25,000 businesses using its services, including Amazon, Meta, and Atlassian, Intercom reaches approximately 600 million end users each month. The company has raised $240.8 m...
🎁 Benefits
Intercom offers a generous open vacation policy, health insurance, and a wellness program that covers gym expenses up to £90 quarterly. Employees enjo...
🌟 Culture
Intercom fosters a culture centered around customer-centric innovation and effective communication. The company prioritizes remote work flexibility an...
Marketing & Brand • Senior
Overview
Intercom is hiring a Principal, Integrated Campaigns Strategist to lead high-impact global campaigns that drive revenue growth. You'll work at the forefront of AI customer service, shaping customer engagement strategies. This role requires a strong strategic vision and experience in campaign execution.
Job Description
Who you are
You have a proven track record in developing and executing integrated marketing campaigns that drive measurable results. With a strong understanding of customer engagement and the ability to leverage data for strategic decision-making, you excel at creating innovative marketing strategies that resonate with target audiences. Your experience in the tech industry, particularly in AI or customer service, gives you a unique perspective on how to position products effectively in a competitive market.
You are a collaborative leader who thrives in fast-paced environments. You have experience working cross-functionally with teams such as sales, product, and customer success to ensure alignment and maximize campaign impact. Your strong communication skills allow you to articulate complex ideas clearly and persuasively to various stakeholders.
What you'll do
As the Principal, Integrated Campaigns Strategist at Intercom, you will architect and lead the execution of global marketing campaigns that generate significant pipeline and revenue growth. You will be responsible for developing a strategic vision that aligns with Intercom's mission to redefine customer service through AI. Your role will involve analyzing market trends and customer insights to inform campaign strategies, ensuring that all initiatives are data-driven and results-oriented.
You will collaborate closely with the Demand Generation team and other departments to create cohesive marketing strategies that enhance brand visibility and drive customer engagement. Your ability to manage multiple projects simultaneously while maintaining a focus on quality and results will be crucial to your success in this role.
What we offer
Intercom provides a dynamic work environment where innovation and creativity are encouraged. You will have the opportunity to work with a talented team dedicated to transforming customer experiences through cutting-edge technology. We offer competitive compensation and benefits, along with opportunities for professional growth and development within the company.
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