Principal Engineer • Lead

Who you are

You have a strong engineering background with a focus on building scalable systems — your experience includes leading teams and driving technical excellence in product development. You are passionate about AI and its application in customer service, understanding how technology can transform user experiences. You thrive in collaborative environments, working closely with cross-functional teams to deliver impactful solutions. Your leadership style encourages innovation and fosters a culture of continuous improvement, making you a key player in shaping the future of customer service technology. You are drawn to Berlin for its vibrant tech scene and the opportunity to be part of a pioneering team in AI development.

What you'll do

As a Principal Engineer at Intercom, you will lead the design and implementation of advanced AI solutions that enhance customer service capabilities. You will collaborate with product managers, designers, and other engineers to define the technical roadmap and ensure alignment with business goals. Your role will involve mentoring junior engineers, sharing your expertise in best practices, and driving the adoption of new technologies. You will also be responsible for overseeing the integration of AI systems with existing platforms, ensuring seamless functionality and performance. Your contributions will directly impact the customer experience, helping businesses deliver exceptional service through innovative technology.

What we offer

Intercom provides a dynamic work environment where you can make a significant impact on the future of customer service. You will have the opportunity to work with cutting-edge AI technologies and be part of a team that values creativity and technical excellence. We offer competitive compensation and benefits, along with opportunities for professional growth and development. Join us in Berlin and be part of a mission-driven company that is setting new standards in customer service.