Principal Engineer • Lead

Who you are

You are an experienced engineer with a strong background in both back-end and front-end systems, capable of leading strategic initiatives within the R&D organization. You have a mastery of domain knowledge and are comfortable working autonomously while being accountable for the execution of key projects. Your experience includes coaching and mentoring other engineers, fostering a collaborative environment that encourages growth and innovation. You thrive in a culture that values pushing boundaries and delivering incredible value to customers.

You possess excellent communication skills, allowing you to partner effectively with designers, product managers, researchers, and data analysts. You understand the importance of cross-functional collaboration and are adept at translating technical concepts into actionable insights for diverse teams. Your leadership style is inclusive, and you are committed to building a strong engineering culture that prioritizes both technical excellence and team development.

Desirable

Experience with AI technologies or customer service solutions would be a plus, as Intercom focuses on enhancing customer experiences through innovative solutions. Familiarity with agile methodologies and a track record of successfully delivering complex projects will set you apart.

What you'll do

As a Principal Engineer at Intercom, you will lead the definition and execution of key strategic initiatives that drive the engineering organization forward. You will be responsible for building and maintaining both back-end and front-end systems, ensuring they meet the high standards expected by our customers. Your role will involve collaborating closely with various teams, including design, product management, and data analysis, to create seamless and effective customer service solutions.

You will coach and mentor other engineers, helping them to develop their skills and advance their careers. Your leadership will be crucial in shaping the technical strategy of the organization, and you will work closely with Group Engineering Managers to align on goals and objectives. You will also be involved in assessing project feasibility and providing insights that guide decision-making processes.

In this role, you will have the opportunity to influence the direction of our engineering practices and contribute to the overall success of Intercom's mission to transform customer experiences. You will be expected to stay current with industry trends and emerging technologies, ensuring that Intercom remains at the forefront of customer service innovation.

What we offer

Intercom offers a dynamic work environment where you can make a significant impact on the company's success. You will be part of a team that values collaboration, innovation, and continuous improvement. We encourage you to apply even if your experience doesn't match every requirement, as we believe diverse teams build better products. Join us in our mission to help businesses provide incredible customer experiences and be part of a company that is setting the new standard for customer service.