Principal Engineer • Lead

Who you are

You have extensive experience in engineering leadership, with a proven track record of shaping technical direction and architectural evolution in web platforms. You thrive in cross-functional environments, collaborating with marketing, analytics, design, and engineering teams to create modern and performant web solutions. Your ability to operate with autonomy and set long-term technical strategies is a key strength. You are passionate about delivering delightful experiences and ensuring that the web stack is not only functional but also enjoyable to work with.

You possess a deep understanding of web technologies and are adept at navigating the complexities of web architecture. Your experience allows you to make informed decisions that balance performance, scalability, and maintainability. You are a strong communicator, capable of articulating technical concepts to non-technical stakeholders and fostering collaboration across diverse teams. You are committed to pushing boundaries and delivering incredible value to customers.

Desirable

Experience with AI technologies and customer service platforms is a plus, as is familiarity with modern web development frameworks and tools. You are open to exploring new technologies and methodologies that can enhance the web platform's capabilities. A background in data science or analytics would also be beneficial, as it aligns with the role's focus on measurable outcomes.

What you'll do

As the Principal Engineer for Intercom's Web Platform, you will lead the technical direction and architectural evolution of the company's web systems. You will collaborate closely with marketing, analytics, design, and engineering teams to ensure that the web stack is modern, performant, and delightful to build on. Your role will involve setting long-term technical strategies and executing against them, ensuring that the web platforms serve as strategic growth levers for the company.

You will be responsible for overseeing the development and implementation of web solutions that enhance storytelling, brand engagement, and product discovery. Your leadership will guide the team in adopting best practices for web development, ensuring that the platforms are not only functional but also provide an exceptional user experience. You will also play a key role in mentoring and developing team members, fostering a culture of collaboration and innovation.

What we offer

Intercom offers a dynamic work environment where you can make a significant impact on the company's growth and customer experience. You will have the opportunity to work with a talented team of professionals who are dedicated to pushing the boundaries of customer service technology. The company values diversity and encourages applicants from all backgrounds to apply, emphasizing the importance of varied perspectives in driving innovation and success.