About Intercom
The customer communications platform that personalizes engagement
Key Highlights
- Over 25,000 customers including Amazon, Meta, and Atlassian
- Reaches 600 million end users monthly
- $240.8 million raised in Series C funding
- Headquartered in San Francisco, CA with 1001+ employees
Intercom is a leading customer communications platform headquartered in the Financial District of San Francisco, CA. With over 25,000 businesses using its services, including Amazon, Meta, and Atlassian, Intercom reaches approximately 600 million end users each month. The company has raised $240.8 m...
🎁 Benefits
Intercom offers a generous open vacation policy, health insurance, and a wellness program that covers gym expenses up to £90 quarterly. Employees enjo...
🌟 Culture
Intercom fosters a culture centered around customer-centric innovation and effective communication. The company prioritizes remote work flexibility an...
Overview
Intercom is seeking a Senior AI Product Manager to lead the development of their AI Customer Service solutions. You'll be responsible for enhancing customer experiences through innovative AI technologies. This role requires a strong background in product management and a passion for AI-driven solutions.
Job Description
Who you are
You have a proven track record in product management, particularly in AI or technology-driven environments. With at least 5 years of experience, you understand the nuances of developing products that enhance customer experiences. You are adept at collaborating with cross-functional teams, including engineering and design, to bring innovative solutions to market. Your analytical mindset allows you to leverage data to inform product decisions and drive user engagement. You thrive in fast-paced environments and are excited about the opportunity to shape the future of customer service through AI. You are passionate about building products that not only meet business goals but also delight users.
Desirable
Experience in customer service technology or AI products is a plus. Familiarity with agile methodologies and product development frameworks will help you excel in this role. You are comfortable with user research and can translate insights into actionable product features. A background in data analysis or familiarity with analytics tools will enhance your ability to make data-driven decisions.
What you'll do
As the Senior AI Product Manager at Intercom, you will lead the strategy and execution of AI-driven customer service solutions. You will work closely with engineering teams to define product requirements and ensure timely delivery of features that enhance customer interactions. Your role will involve conducting market research to identify trends and opportunities in the AI space, allowing you to position Intercom's offerings effectively. You will collaborate with design teams to create user-friendly interfaces that simplify customer interactions with AI agents. Additionally, you will be responsible for defining success metrics and analyzing product performance to inform future iterations. You will engage with stakeholders across the organization to align product goals with business objectives and ensure that the team is focused on delivering value to customers.
What we offer
Intercom provides a dynamic work environment where innovation is encouraged. You will have the opportunity to be part of a growing team in Berlin, contributing to the development of cutting-edge AI solutions. We offer competitive compensation and benefits, along with opportunities for professional growth and development. Join us in our mission to redefine customer service and make a lasting impact in the industry.
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