Product Engineer • Senior

Who you are

You have a strong background in product engineering, particularly in AI technologies, and are passionate about creating exceptional customer experiences. With a proven track record of developing and deploying AI solutions, you understand the intricacies of building scalable systems that enhance user interactions. You thrive in collaborative environments and are eager to contribute to a team that values speed and innovation. Your experience in working with cross-functional teams allows you to effectively communicate technical concepts to non-technical stakeholders. You are motivated by the opportunity to make a significant impact in a growing company and are excited about the potential of AI in customer service.

What you'll do

As a Senior Product Engineer at Intercom, you will be responsible for designing and implementing features for our AI platform, Fin. You will collaborate closely with product managers, designers, and other engineers to create solutions that improve customer service efficiency and effectiveness. Your role will involve analyzing user feedback and performance metrics to iterate on product features, ensuring they meet the needs of our customers. You will also contribute to the technical direction of the product, making architectural decisions that align with our long-term vision. Additionally, you will mentor junior engineers, sharing your expertise and fostering a culture of learning within the team.

What we offer

Intercom provides a dynamic work environment where innovation is encouraged. You will have the opportunity to work with some of the brightest minds in the industry and contribute to projects that are shaping the future of customer service. We offer competitive compensation and benefits, along with a commitment to your professional development. Join us in Berlin, a city known for its vibrant tech scene and rich cultural landscape, and be part of a team that is dedicated to pushing the boundaries of what is possible in AI-driven customer support.