Software Engineering • Mid-Level

Who you are

You have a strong technical background in software engineering and enjoy working directly with customers to understand their needs and challenges. You thrive in collaborative environments, partnering with cross-functional teams to deliver impactful solutions. Your experience allows you to bridge the gap between technical implementation and product strategy, ensuring that customer feedback shapes product development. You are adaptable and can navigate complex customer interactions while maintaining a focus on delivering value. You are passionate about leveraging technology to enhance customer experiences and are excited about the potential of AI in customer service.

What you'll do

As a Forward Deployed Software Engineer at Intercom, you will engage directly with some of our most strategic customers, understanding their unique needs and challenges. You will collaborate closely with our R&D and Go-to-Market teams to design and implement high-impact solutions that leverage our AI agent, Fin. Your role will go beyond mere implementation; you will help shape product direction and influence roadmap decisions based on customer insights. You will be responsible for ensuring that our solutions deliver real value to customers, enhancing their experience with our products. You will also play a key role in gathering feedback and iterating on our offerings to meet evolving customer demands. Your contributions will directly impact the success of our AI Customer Service Suite, making a difference for businesses around the world.

What we offer

At Intercom, we are committed to fostering a diverse and inclusive workplace where everyone can thrive. We offer competitive compensation and benefits, along with opportunities for professional growth and development. You will be part of a dynamic team that is passionate about pushing boundaries and delivering exceptional value to our customers. Join us in our mission to transform customer service through innovative technology.