Content Designer • Lead

Who you are

You have a strong background in content design, with experience in shaping the voice and tone of digital products. Your expertise allows you to create content frameworks that scale, ensuring consistency and clarity in communication. You understand the importance of user experience and how effective content can build trust and engagement with customers.

You are skilled in collaborating with cross-functional teams, including product managers, designers, and data scientists. Your ability to co-create and iterate on content strategies ensures that the AI communicates in a way that is both responsible and delightful. You are passionate about using language to empower users and simplify complex information.

What you'll do

As a Lead Content Designer at Nubank, you will define and evolve the voice and tone of our AI, creating a communication framework that resonates with our users. You will build content systems, including tone models and message libraries, that support our mission to fight complexity in financial services. Your role will involve working closely with various teams to ensure that our AI's communication is consistent and aligns with our brand values.

You will also be responsible for developing safety guidelines and content structures that enhance user understanding and trust. Your work will directly impact how millions of customers interact with our AI, making it essential for you to prioritize clarity and care in every piece of content you create.

What we offer

Nubank offers a hybrid work model, allowing you to work from home while also fostering team connection in the office. We provide a comprehensive benefits package, including health savings accounts and flexible spending accounts. Our culture is centered around innovation and collaboration, and we encourage you to apply even if your experience doesn't match every requirement. Join us in redefining financial services in Latin America and making a meaningful impact on our customers' lives.