Content Designer • Lead

Who you are

You have a strong background in content design, with experience in creating user-friendly language for complex products. You understand the importance of accessibility and clarity in communication, ensuring that users can easily navigate and engage with the product. Your ability to collaborate with cross-functional teams, including product design and technical writing, allows you to create cohesive and effective user experiences. You are passionate about making technology approachable and human-centric, recognizing that developers are people who need clear guidance.

You have a proven track record of designing and testing in-product language that resonates with users. Your expertise in narrative design helps you craft compelling stories that align with product goals and user needs. You are comfortable working in a fast-paced environment and can adapt your writing style to suit different audiences and contexts. You are committed to continuous improvement and are always looking for ways to enhance the user experience through thoughtful content.

Desirable

Experience in a lead role within a user experience team is a plus. Familiarity with design tools such as Figma or Adobe XD can enhance your contributions. A background in technical writing or marketing can also be beneficial, as it allows you to bridge the gap between technical and non-technical audiences effectively.

What you'll do

As a Staff Content Designer at LaunchDarkly, you will play a pivotal role in shaping the language and narrative of our products. You will collaborate closely with product managers, designers, and engineers to ensure that the content aligns with user needs and product objectives. Your responsibilities will include designing, writing, and editing in-product language that guides users through their journey, from onboarding to daily interactions with the product.

You will lead initiatives to establish best practices for content design, ensuring consistency and clarity across all product touchpoints. By conducting user research and testing, you will gather insights that inform your content strategies and help you refine the user experience. You will also contribute to the development of educational materials that empower users to maximize their success with our tools.

Your role will involve storytelling to communicate the vision and future of our products, helping to align internal teams around strategic priorities. You will mentor junior content designers and provide guidance on content strategy, fostering a culture of collaboration and innovation within the User Experience team.

What we offer

At LaunchDarkly, we value the contributions of our team members and strive to create an inclusive and supportive work environment. We offer competitive compensation and benefits, along with opportunities for professional growth and development. You will have the chance to work on meaningful projects that impact how developers interact with our products, making a real difference in their success. Join us in our mission to make software development more accessible and human-centered.