Business Operations • Senior

Who you are

You have a strong background in operations, with a knack for diagnosing issues that slow down team performance. You excel at identifying high-leverage operational problems that others may overlook, and you have a proven track record of designing solutions that empower teams to work independently. Your analytical skills allow you to translate symptoms into root cause analyses, ensuring that your solutions have a clear business impact.

You thrive in environments where operational friction can silently compound, and you are adept at navigating cross-functional blockers that stall execution. Your ability to surface problems proactively means you can address capability gaps before they degrade velocity and execution quality. You are someone who sees what others miss and designs for autonomy instead of dependency, making the entire company more capable of executing its strategy through systems that compound.

What you'll do

In this role, you will own the highest-leverage operational problems and work to surface issues that slow teams down. You will diagnose operational friction and cross-functional blockers, ensuring that you address capability gaps before they impact team performance. Your mandate will be to design solutions that multiple teams can run independently, shifting January toward proactive operational excellence. You will work closely with various teams to ensure that everything you build gets adopted and scales without your constant oversight.

You will be responsible for translating symptoms into actionable insights, conducting thorough analyses that highlight the business impact of operational issues. Your work will involve collaborating with different departments to ensure that solutions are not only effective but also sustainable in the long term. You will play a crucial role in pushing January's vision forward faster, smarter, and more resiliently.

What we offer

At January, we are committed to creating an environment where all team members are valued and supported. We encourage individuals from all backgrounds to apply, as we are an equal opportunity employer dedicated to diversity and inclusion in the workplace. You will have the opportunity to work in a dynamic team that is focused on rebuilding consumer finance and making credit fair, accessible, and personal.