
About JFrog
The software supply chain platform for seamless updates
Key Highlights
- Headquartered in Sunnyvale, CA with 1001+ employees
- $226.5 million raised in Series C funding
- Serves thousands of clients including Dell, Netflix, and Facebook
- Focus on automating DevOps and DevSecOps with REST APIs
JFrog, headquartered in Sunnyvale, CA, is a leading software supply chain platform that automates the release of software updates. Founded in 2008, JFrog has raised $226.5 million in funding and serves thousands of clients, including Dell, Netflix, and Facebook. With a focus on DevOps and DevSecOps,...
🎁 Benefits
JFrog offers an Employee Stock Purchase Plan, comprehensive medical, dental, and vision coverage, a robust retirement plan, wellness programs, and gen...
🌟 Culture
JFrog fosters a culture centered on automation and security, emphasizing the importance of continuous software updates. The company prioritizes collab...
Skills & Technologies
Overview
JFrog is seeking a Research Manager to lead their Customer Success applied research team. You'll manage a team focused on understanding customer needs and improving user experiences. This role requires strong leadership and data analysis skills.
Job Description
Who you are
You have a proven track record in leading research teams, with strong leadership and team management skills that have helped you develop high-performing teams. Your experience in the B2B SaaS industry gives you a unique perspective on customer needs and interactions with products. You are proficient in data analysis tools and techniques, allowing you to translate complex data into actionable insights. Excellent communication, presentation, and interpersonal skills are second nature to you, enabling you to convey complex information effectively to diverse audiences. You are passionate about understanding customer needs and improving user experiences, which drives your work in applied research.
What you'll do
As a Research Manager at JFrog, you will lead a dedicated team of researchers and analysts, providing guidance on research methods and project execution. You will foster a collaborative and innovative team environment that encourages creativity and knowledge sharing. Your role will involve tapping into an existing experimental research framework and facilitating its execution at scale. You will develop and implement a comprehensive research strategy that aligns with the goals of Customer Success, translating research findings into actionable insights and strategic recommendations. Your leadership will be pivotal in enhancing customer experience and ensuring that the team meets its objectives.
What we offer
At JFrog, you will be part of a unique culture that values brilliance and collaboration. We encourage you to apply even if your experience doesn't match every requirement, as we believe in the potential of our team members to grow and succeed. You will have the opportunity to work with some of the world's greatest companies, contributing to an important mission in the DevOps space. Join us and be part of a team that is dedicated to innovation and excellence.
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