Customer Operations • Entry-Level

Who you are

You are someone who loves to problem-solve issues for customers and thrive in a fast-growing team environment. You are eager to learn and develop new skills while contributing to a meaningful mission. As an Associate on the Medical Benefits team, you will play a crucial role in ensuring the best possible customer benefits experience by collaborating with team members and supporting various operational tasks.

You have a strong desire to work in a supportive and entrepreneurial environment, where you can interact with and learn from leaders in the startup community. You understand the importance of data-driven decision-making and are committed to continuous improvement in processes that enhance customer satisfaction.

What you'll do

In this role, you will perform day-to-day operations for medical insurance as part of Justworks Benefits Programs. You will identify and escalate issues impacting these benefits and support the Sales and Onboarding teams in resolving client issues with our Customer Success teams. Your responsibilities will include managing the daily tasks associated with medical insurance benefits, ensuring that clients receive the best possible service and support.

You will collaborate closely with team members to improve processes and enhance the overall customer experience. Your role will require you to be proactive in identifying potential challenges and working collaboratively to find effective solutions. You will also be involved in various projects aimed at optimizing the benefits experience for customers, contributing to the overall success of the team and the company.

What we offer

At Justworks, you will enjoy a welcoming and casual environment, great benefits, and wellness program offerings. We prioritize our people and are committed to creating a culture that fosters growth and development. You will have the opportunity to participate in company retreats and engage with a community that values collaboration and shared goals. We encourage you to apply even if your experience doesn't match every requirement, as we believe in the potential of every individual to contribute to our mission.