Customer Success Manager • Mid-Level

Who you are

You are a proactive and strategic Customer Success Manager with a passion for technology and data. You thrive at the intersection of these fields and understand how to drive transformation for clients. Your experience in customer success or account management has equipped you with the skills to guide customers toward achieving measurable outcomes. You are adept at uncovering opportunities for growth and ensuring that every user sees real, tangible value in the solutions you provide.

You possess strong collaboration skills and can effectively partner with technical, sales, and product teams. You understand the importance of aligning client goals with the full potential of the platform. Your ability to communicate effectively with diverse stakeholders allows you to build trust and foster long-term relationships with clients. You are comfortable navigating complex challenges and are driven by a desire to empower organizations to use data effectively.

What you'll do

In this role, you will be responsible for guiding customers to success with Keboola's platform. You will work closely with SMB clients to understand their needs and help them achieve their goals through data-driven solutions. Your focus will be on driving transformation and ensuring that clients realize the full value of the platform. You will uncover opportunities for growth and work collaboratively with internal teams to align client objectives with Keboola's offerings.

You will engage with clients regularly to provide support, gather feedback, and identify areas for improvement. Your role will involve analyzing client data to measure success and inform strategic decisions. You will also be responsible for developing and executing customer success plans that drive engagement and satisfaction. By fostering strong relationships with clients, you will contribute to Keboola's mission of redefining how companies work with data.

What we offer

Keboola offers a dynamic work environment where innovation and collaboration are at the forefront. As part of a global, remote-first team, you will have the opportunity to work with talented professionals who are passionate about technology and data. We believe in empowering our employees and providing them with the resources they need to succeed. You will have access to ongoing training and development opportunities to enhance your skills and advance your career. Join us in our mission to empower organizations to leverage data effectively and drive meaningful change.