Customer Success Manager • Mid-Level

Who you are

You are a curious and self-motivated individual with a strong desire to help customers achieve their learning goals. You thrive in a collaborative environment and are dedicated to providing results-focused support. Your ability to communicate effectively with diverse customers will be key in understanding their needs and delivering tailored solutions. You have a passion for championing learner-centric experiences and are eager to contribute to a team that values customer success.

What you'll do

As a Customer Success Manager at LearnUpon, you will be responsible for triaging and responding to customer queries in a timely manner. Your focus will be on understanding the results customers seek from LearnUpon and how to help them discover the best solutions. You will work closely with the Priority team to manage a large group of customers at scale, ensuring that their experiences with our LMS are positive and impactful. You will also collaborate with various teams within the organization to enhance customer satisfaction and drive retention.

What we offer

LearnUpon fosters an open and supportive culture where accomplishments are celebrated. You will be part of a global team that values diverse backgrounds and experiences. We encourage you to apply even if your experience doesn't match every requirement, as we believe in the potential of every individual to contribute to our mission. Join us in making a difference in how organizations train their employees, partners, and customers.