Operations Manager • Lead

Who you are

You have a proven track record in operations management, ideally within the logistics or delivery sector — your experience has equipped you with the skills to lead teams and optimize processes effectively. You thrive in a collaborative environment and are passionate about empowering communities through innovative solutions. Your leadership style fosters a culture of excellence and continuous improvement, ensuring that your team is motivated and aligned with the company's mission.

You understand the importance of customer satisfaction and have a keen eye for detail — you know how to analyze operational metrics and implement strategies that enhance service delivery. Your ability to communicate effectively with diverse stakeholders, from drivers to customers, sets you apart as a leader who can bridge gaps and drive results.

You are adaptable and can navigate the challenges of a fast-paced environment — your problem-solving skills enable you to tackle delivery issues head-on, ensuring that operations run smoothly. You are committed to fostering a positive workplace culture that encourages collaboration and innovation.

Desirable

Experience in a tech-driven logistics company would be a plus, as would familiarity with on-demand delivery platforms. A background in community engagement or social impact initiatives can enhance your candidacy, showcasing your commitment to making a difference.

What you'll do

As the Driver Operations Lead at Lalamove, you will oversee the logistics operations, ensuring that our delivery services are efficient and meet customer expectations. You will lead a team of operations staff, providing guidance and support to help them excel in their roles. Your responsibilities will include analyzing operational data to identify areas for improvement and implementing strategies that enhance service delivery.

You will collaborate closely with technology teams to ensure that our platform meets the needs of both drivers and customers, facilitating seamless interactions. Your role will involve engaging with driver partners to understand their challenges and provide solutions that empower them to succeed. You will also work on initiatives that promote community engagement, aligning our operations with our mission to connect people and facilitate the movement of goods.

In addition, you will be responsible for developing training programs for new drivers, ensuring they are equipped with the knowledge and skills needed to provide excellent service. You will monitor performance metrics and report on operational efficiency, making data-driven decisions to enhance our logistics processes.

What we offer

At Lalamove, you will be part of a dynamic team that is committed to transforming the logistics industry. We offer a collaborative and fun work environment where your contributions are valued. You will have the opportunity to make a significant impact on our operations and the communities we serve. We believe in empowering our employees and providing them with the resources they need to succeed. Join us and be part of a company that is dedicated to innovation and excellence in delivery services.