About LangChain
Empowering developers to build LLM applications effortlessly
Key Highlights
- Supports over 50,000 companies including Cohere & OpenAI
- Headquartered in San Francisco, CA
- Focus on AI/ML and developer tools
- Rapid application development from idea to production
LangChain is a leading platform for developing applications powered by large language models (LLMs), supporting over 50,000 companies including notable names like Cohere and OpenAI. Headquartered in San Francisco, LangChain offers tools that streamline the AI engineering lifecycle, enabling develope...
π Benefits
LangChain offers competitive salaries, equity options, flexible remote work policies, and generous PTO to support work-life balance....
π Culture
LangChain fosters a culture of innovation and agility, prioritizing rapid development cycles and a strong focus on AI technologies. The team values co...
Skills & Technologies
Overview
LangChain is hiring a Senior Technical Support Engineer to lead customer support for technical users, helping debug production LLM applications and improve AI observability. This role requires expertise in LangChain and a strong focus on customer needs.
Job Description
Who you are
You have a strong background in technical support, particularly in AI applications, and are comfortable diagnosing complex issues across various customer setups. Your experience allows you to effectively communicate with both technical and non-technical stakeholders, ensuring that customer needs are met with precision and care.
You thrive in a collaborative environment, working closely with engineering, operations, and product teams to resolve bugs and advocate for customer requirements. Your proactive approach to problem-solving means you are always looking for ways to improve processes and enhance the customer experience.
You possess a high level of ownership and are results-oriented, always striving to do whatβs best for both the customer and the company. Your ability to provide succinct, helpful, and accurate responses is key to building a foundation for case deflection and customer satisfaction.
What you'll do
As a Senior Technical Support Engineer at LangChain, you will be the go-to escalation point for technical support inquiries, diagnosing issues across customer setups and LangChain products. You will work directly with engineering and operations teams to resolve bugs, suggest patches, and ensure that customer needs are prioritized.
You will partner with Deployed Engineering to support critical enterprise customers, helping them navigate complex issues and ensuring their success with LangChain's products. Your role will involve building and refining internal tooling, diagnostics, and runbooks for complex issue triage, enhancing the efficiency of the support process.
You will also play a crucial role in defining what world-class technical support looks like for modern AI platforms, contributing to the overall strategy and execution of customer support initiatives. Your insights and feedback will help shape the future of LangChain's customer support experience.
What we offer
LangChain offers a competitive salary based on location and experience, along with an equity stake that reflects the role and stage of the company. You will be part of a mission-driven team that is dedicated to making intelligent agents ubiquitous and helping developers build mission-critical AI applications. Join us in shaping the future of AI technology and customer support.
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