Support Engineer • Senior

Who you are

You are an experienced technical expert with over 7 years of experience in troubleshooting complex technical issues, particularly in the realm of Conversational AI. Your background includes a strong proficiency in SQL, Java, JavaScript, and HTML, which you leverage to resolve intricate problems within strict service level agreements. You thrive in a fast-paced, data-driven environment and see challenges as opportunities for growth. As a senior technical focal point, you are not only adept at resolving issues but also excel at mentoring team members and driving systemic process improvements. Your communication skills allow you to effectively liaise between customers, R&D, and product teams, ensuring that all parties are aligned and informed.

Desirable

Experience with SaaS and cloud infrastructure is a plus, as it complements your technical skill set and enhances your ability to support our platform end-to-end. You are resilient and adaptable, ready to tackle the most complex technical challenges that arise in a dynamic work environment.

What you'll do

In this role, you will work during APAC hours from 3:30 AM to 12:30 PM IST, serving as the senior technical point of contact for our customers. You will be responsible for resolving the most complex technical issues related to our Conversational Cloud platform, ensuring that all resolutions meet our strict SLAs. Your role will involve troubleshooting end-to-end issues, utilizing your extensive knowledge of SQL and programming languages to identify and rectify problems efficiently. You will also mentor global team members, sharing your expertise and fostering a collaborative environment. Additionally, you will drive systemic process improvements, identifying areas for enhancement and implementing solutions that benefit both the team and our customers.

What we offer

LivePerson offers a dynamic work environment where innovation is encouraged. You will have the opportunity to work with leading brands and contribute to the advancement of Conversational AI technology. We provide a supportive culture that values collaboration and continuous learning. As part of our team, you will play a crucial role in shaping the future of digital transformation and customer engagement. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse perspectives and backgrounds.