Customer Support • Entry-Level

Who you are

You are an organized and resourceful problem-solver who thrives in both team settings and as an individual contributor. Your tenacity and positive outlook help you create win/win solutions for customers, ensuring they feel heard and cared for throughout their interactions with Lyft. You understand the importance of delivering quality resolutions and are committed to meeting or exceeding efficiency and customer satisfaction metrics. You have a strong desire to cultivate a work environment where all team members belong and have the opportunity to thrive.

You are the face and voice for all Lyft Business rides, and you strive to provide the best-in-class customer experience. Your ability to leverage the Lyft platform to meet the transportation needs of various users, including riders and drivers involved in healthcare rides, sets you apart. You are eager to learn and grow within the company, contributing to the overall mission of Lyft.

What you'll do

As an Associate on the Lyft Business Support team, you will be the first point of contact for partners who may be contacting Lyft. You will provide white glove support to a variety of customers, ensuring that each interaction is handled with care and professionalism. Your responsibilities will include owning each resolution from start to finish, utilizing existing support programs and resources to deliver quality outcomes for small, large, and strategic customers alike. You will work in an omnichannel environment, engaging with customers through various communication channels to ensure their needs are met effectively.

You will be responsible for tracking and reporting on customer interactions, identifying trends, and providing feedback to improve the overall customer experience. Your role will require you to collaborate with other team members and departments to ensure that all customer inquiries are addressed promptly and accurately. You will also participate in ongoing training and development opportunities to enhance your skills and knowledge in customer support.

What we offer

Lyft offers a competitive salary range for this position in the Nashville area, which is $16.62 - $20.77 per hour, not inclusive of potential equity offerings, bonuses, or benefits. Salary ranges are dependent on various factors, including qualifications, experience, and geographic location. Your recruiter can share more information about the salary range specific to your working location and other factors during the hiring process. You will have the opportunity to work in a supportive and inclusive environment where your contributions are valued and recognized.