Deployment Strategist • Mid-Level

Who you are

You have a proven track record of driving successful customer implementations in fast-paced, high-growth environments — your experience has equipped you with the ability to turn complex challenges into smooth, scalable onboarding and deployment processes. You excel at leading complex, cross-functional projects with external clients, ensuring that all stakeholders are aligned and informed throughout the implementation lifecycle.

Your strong communication and relationship-building skills allow you to effectively engage with both technical and non-technical stakeholders — you understand the importance of clear communication in fostering collaboration and achieving project goals. You possess deep attention to detail and a passion for process design and optimization, which enables you to identify areas for improvement and implement best practices.

Experience with SaaS platforms, integrations, or B2B software deployments is essential for this role — you are comfortable navigating the technical aspects of software implementation and can guide clients through the process with confidence. Having worked in startup or early-stage company environments, you thrive in settings where adaptability and innovation are key to success.

What you'll do

As a Deployment Strategist at Mandolin, you will own the entire implementation lifecycle, from requirement definition to live operation — your role will be critical in transforming real-world challenges into product insights and operational best practices. You will work directly with Sales and our Product + Engineering teams to shepherd pilot customers through the full launch process, ensuring seamless onboarding and rapid feedback loops.

Your responsibilities will include establishing foundational practices that will shape the company's future product roadmap and market positioning — you will be instrumental in driving early customer wins that define our long-term success. You will collaborate closely with internal teams to connect external needs with our product offerings, ensuring that customer feedback is integrated into our development processes.

You will also be responsible for monitoring the implementation process, identifying potential roadblocks, and proactively addressing them to ensure delivery excellence — your ability to manage multiple projects simultaneously will be key to your success in this role. You will engage with customers to gather insights and feedback, which will inform future product enhancements and operational strategies.

What we offer

At Mandolin, you will be part of a mission-driven team dedicated to revolutionizing the delivery of groundbreaking treatments — your work will have a direct impact on patient outcomes and the healthcare landscape. We offer a collaborative and supportive work environment where your contributions are valued and recognized.

You will have opportunities for professional growth and development, as we believe in investing in our team's success — we encourage you to apply even if your experience doesn't match every requirement. Join us in shaping the future of healthcare and making a difference in the lives of patients across the country.