About marshmallow
Making insurance accessible for everyone, everywhere.
Key Highlights
- Achieved unicorn status with $208.2M in funding
- Based in Old Street, London, with 501-1000 employees
- Doubling profits since 2023, expanding beyond vehicle insurance
- Flexible working hours and competitive bonus scheme
Marshmallow is a fintech scale-up based in Old Street, London, that leverages data and technology to provide fairer access to insurance products, starting with car and van coverage. With $208.2 million in funding and a growing customer base, Marshmallow has achieved unicorn status and doubled its pr...
🎁 Benefits
Marshmallow offers flexible working hours, a competitive bonus scheme, private healthcare with Vitality, and a cycle-to-work scheme. Employees also be...
🌟 Culture
Marshmallow's culture emphasizes accessibility and fairness in insurance, using proprietary technology to deliver personalized quotes. The company fos...
Claims Fraud Handler • Senior
Overview
Marshmallow is hiring a Senior Claims Fraud Handler to investigate and manage complex fraud motor claims. You'll coach team members and collaborate across the business to enhance decision-making processes. This role requires deep expertise in claims handling.
Job Description
Who you are
You have extensive experience in claims handling, particularly in investigating and managing complex fraud cases. Your ability to analyze situations and make informed decisions is complemented by your strong communication skills, allowing you to build relationships across the organization. You thrive in environments that prioritize autonomy and efficiency, and you are eager to contribute to a culture of continuous improvement.
You are passionate about mentoring and coaching others, helping your team members develop their skills and navigate complex claims. Your expertise in fraud detection and prevention enables you to act as a reliable escalation point for colleagues facing challenging cases. You understand the importance of collaboration and are committed to fostering a supportive team environment.
What you'll do
In this role, you will investigate and case manage high-value organized fraud motor claims, ensuring that each case is handled with the utmost care and attention to detail. You will coach and mentor team members, assisting them in their ongoing professional development and helping them navigate complex claims processes. Your role will involve building strong relationships across the business to ensure smooth collaboration and knowledge sharing, ultimately driving better outcomes for customers.
You will be responsible for analyzing claims data, identifying patterns of fraud, and implementing strategies to mitigate risks. Your insights will help shape the claims process, making it more efficient and effective. You will also participate in team meetings and contribute to discussions on best practices and process improvements, ensuring that the claims team remains at the forefront of industry standards.
What we offer
At Marshmallow, you will find a culture that values curiosity and innovation. We provide the tools and support necessary for you to excel in your role and make a meaningful impact. Our commitment to continuous growth means that you will have opportunities to expand your skills and advance your career. Join us in our mission to make migration easy and be part of a team that is dedicated to challenging the status quo.
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