About marshmallow
Making insurance accessible for everyone, everywhere.
Key Highlights
- Achieved unicorn status with $208.2M in funding
- Based in Old Street, London, with 501-1000 employees
- Doubling profits since 2023, expanding beyond vehicle insurance
- Flexible working hours and competitive bonus scheme
Marshmallow is a fintech scale-up based in Old Street, London, that leverages data and technology to provide fairer access to insurance products, starting with car and van coverage. With $208.2 million in funding and a growing customer base, Marshmallow has achieved unicorn status and doubled its pr...
🎁 Benefits
Marshmallow offers flexible working hours, a competitive bonus scheme, private healthcare with Vitality, and a cycle-to-work scheme. Employees also be...
🌟 Culture
Marshmallow's culture emphasizes accessibility and fairness in insurance, using proprietary technology to deliver personalized quotes. The company fos...
Customer Operations • Senior
Overview
Marshmallow is hiring a Senior Collections Executive to enhance customer operations and support clients through transitions. This role requires strong problem-solving skills and a commitment to customer service.
Job Description
Who you are
You have a strong background in customer operations, ideally with experience in collections or similar roles. You thrive in environments where you can engage with customers and help them navigate complex situations. Your curiosity drives you to ask the right questions and seek innovative solutions to challenges. You understand the importance of making customers feel valued and understood during their transitions, and you are committed to delivering impactful work. You are adaptable and can handle unpredictable problems with a positive attitude, always looking for better ways to work. You are eager to learn and grow, and you appreciate being part of a supportive team that encourages your development.
Desirable
Experience in a fast-paced customer service environment would be beneficial. Familiarity with tools and processes that enhance customer interactions is a plus. A background in finance or collections can help you excel in this role, but a strong willingness to learn is equally important.
What you'll do
In this role, you will be the bridge between Marshmallow and its customers, ensuring that every interaction is meaningful and supportive. You will explain complex terminology and rules in a way that is easy for customers to understand. Your goal is to make each customer feel valued and supported during their transition. You will work closely with your team to continuously improve processes and tools that enhance customer experiences. You will be trusted to take initiative and explore new ideas that can lead to better outcomes for customers. Your contributions will help shape the customer operations strategy and drive positive change within the organization.
What we offer
Marshmallow offers a culture of continuous growth and learning, where you will be challenged to raise the bar on your capabilities. You will be supported with the right tools and guidance to deliver impactful work. The company values inclusivity and empowers its employees to do their best work while having fun. You will have the opportunity to progress quickly in your career, working alongside a tight-knit team that values collaboration and innovation. Marshmallow is committed to building an inclusive culture that fosters a sense of belonging for all employees.
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