Deployment Engineer • Mid-Level

Who you are

You have a strong technical background and excellent problem-solving skills, which are essential for ensuring the successful deployment and installation of technology and hardware. Your communication skills enable you to effectively handle customer support tickets and calls, ensuring that users have a seamless experience with Mashgin's products. You thrive in a culture of ownership and autonomy, and you are eager to contribute to a team that values customer obsession and excellence.

You are based within the greater Charlotte area, which allows you to be close to the action and engage directly with customers and product engineers. Your intermediate-level experience means you have a solid understanding of deployment processes and customer support, making you a key player in ensuring projects are completed on time and customers are satisfied.

What you'll do

In this role, you will be responsible for the deployment and installation of Mashgin's technology across various locations in the country. You will work closely with product engineers to ensure that the technology is set up correctly and functions as intended. Your role will involve troubleshooting any issues that arise during the deployment process and providing support to customers who may have questions or concerns.

You will also be tasked with managing customer support tickets and calls, ensuring that all inquiries are addressed promptly and effectively. Your ability to communicate technical information clearly will be crucial in helping customers understand how to use Mashgin's technology. You will play a vital role in ensuring that customers are successful with the product, which is a key aspect of Mashgin's mission to create unforgettable experiences.

What we offer

Mashgin offers a unique opportunity to be part of a company that is at the forefront of AI technology and customer experience. You will work in an environment that encourages innovation and challenges conventional wisdom. The culture at Mashgin is built on extreme ownership and autonomy, allowing you to take initiative and make a real impact.

As a Deployment Engineer, you will have the chance to work with cutting-edge technology and contribute to projects that are transforming the checkout experience for millions of users. You will be part of a team that values collaboration and communication, ensuring that everyone is aligned and working towards common goals. This role is not just about technical skills; it's about being part of a mission to create a product that makes people say, 'Wow'.