Manager Ai Services • Lead

Who you are

You have a strong background in managing teams and projects, particularly in the realm of AI technologies. Your experience includes identifying business-critical problems and developing solutions that align with organizational goals. You are adept at conducting primary and secondary research to uncover user and seller challenges, setting priorities, and driving implementation across various projects. You thrive in collaborative environments, working closely with product teams to shape effective solutions that require technical interventions. Your ability to manage client and partner relationships ensures alignment on goals and fosters continuous improvement within the team.

You possess excellent communication skills, allowing you to articulate complex ideas clearly and effectively to both technical and non-technical stakeholders. Your strategic planning capabilities enable you to create and enhance operating systems within your team, focusing on competitive intelligence and cultural development. You are passionate about leveraging AI to create impactful changes in customer support and are committed to driving technology and process excellence.

What you'll do

In this role, you will lead the AI Services team at Meesho, focusing on revolutionizing customer support through innovative AI technologies such as chatbots and voicebots. You will identify key opportunity areas through thorough research and analysis, ensuring that the solutions you propose are data-driven and aligned with business objectives. You will collaborate with team leaders to enhance the operating systems of the team, which includes strategic planning and building review systems that foster a culture of continuous improvement.

Your responsibilities will also include managing relationships with call centers and BPOs to ensure seamless and efficient operations. You will drive the implementation of various projects, working closely with the product team to ensure that the solutions you develop are technically sound and meet user needs. Your role will be critical in shaping the future of customer support at Meesho, as you leverage cutting-edge AI technologies to create a more efficient and customer-focused operation.

What we offer

At Meesho, you will be part of a dynamic team that is dedicated to making a significant impact in the realm of customer support through AI. We offer a collaborative work environment where your ideas and contributions are valued. You will have the opportunity to work with some of the latest technologies in AI and customer support, driving innovation and excellence in our operations. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse perspectives and backgrounds.