Engagement Manager • Mid-Level

Who you are

You have a strong background in managing customer relationships, ideally within the technology or AI sectors. Your experience includes working closely with technical teams and understanding the nuances of AI development and deployment. You excel in communication and have a knack for building trust with clients, ensuring their needs are met throughout the engagement process.

You are adept at navigating complex projects and can manage timelines effectively while collaborating with various stakeholders. Your ability to surface insights that drive account growth is a key strength, and you are comfortable leading commercial processes for both new and existing customers. You thrive in a fast-paced environment and are committed to delivering exceptional customer experiences.

What you'll do

As an Engagement Manager at Mercor, you will own key customer relationships, serving as the primary point of contact from evaluation through delivery. You will partner closely with technical and business stakeholders to guide the training and deployment of AI models, ensuring that clients receive the highest quality of service. Your role will involve resolving issues and facilitating communication between clients and internal teams, including product, operations, and engineering.

You will play a crucial role in expanding revenue by leading commercial processes and helping leadership identify growth opportunities. Your insights will be instrumental in shaping the customer experience and driving account growth. You will also be responsible for managing timelines and supporting execution across various projects, ensuring that all deliverables meet client expectations.

What we offer

Mercor provides a competitive salary and bonus earning potential, along with meaningful equity in a rapidly scaling AI company. You will enjoy comprehensive medical, dental, and vision coverage, as well as a 401(k) plan. The company fosters an excellent in-office culture, with a monthly meal stipend and a collaborative environment that encourages innovation and teamwork.