Technical Support Engineer Manager • Lead

Who you are

You have a proven track record in technical support management, with experience leading teams that tackle complex integrations and resolve challenging issues. Your hands-on leadership style allows you to excel in ambiguous situations, driving accountability and motivating your team to achieve operational excellence. You are deeply committed to growth and understand the importance of maintaining high standards of quality in customer support.

You possess strong collaboration skills, enabling you to partner effectively with Product, Engineering, and Go-To-Market teams to resolve systemic issues. Your ability to drive automation and improve customer experiences is a key aspect of your leadership approach. You thrive in fast-paced environments and are passionate about nurturing a culture of excellence within your team.

What you'll do

As the Technical Support Engineer Manager at HackerRank, you will lead and develop a team of Technical Support Engineers based in the Americas. Your primary responsibility will be to ensure that your team delivers exceptional customer experiences while tackling complex technical challenges. You will partner closely with Product and Engineering teams to identify and resolve systemic issues, driving automation initiatives that enhance the overall customer experience.

You will be responsible for fostering a culture of accountability and continuous improvement within your team. This includes mentoring team members, providing guidance on best practices, and ensuring that your team is equipped to handle the demands of a rapidly evolving technical landscape. You will also play a crucial role in driving operational improvements that enhance the efficiency and effectiveness of the support function.

What we offer

At HackerRank, you will be part of a mission-driven organization that values speed and quality in delivering solutions to our customers. We offer a collaborative work environment where you can grow your skills and make a significant impact on the success of our customers and the company. You will have the opportunity to work with leading companies like OpenAI, NVIDIA, and Amazon, helping them hire and upskill developers based on their skills.

We encourage you to apply even if your experience doesn't match every requirement. Join us in shaping the future of technical support and customer success at HackerRank.