About Microsoft
Empowering every person and organization on the planet
Key Highlights
- Market cap exceeds $2 trillion
- 100,000+ employees worldwide
- Leading cloud services through Azure
- Major clients include Walmart and BMW
Microsoft Corporation, headquartered in Redmond, Washington, is a leading technology company known for its software products like Windows and Office, as well as cloud services through Azure. With over 100,000 employees, Microsoft serves millions of customers globally, including major enterprises lik...
🎁 Benefits
Microsoft offers competitive salaries, stock options, generous PTO policies, and comprehensive health benefits. Employees also enjoy a flexible remote...
🌟 Culture
Microsoft fosters a culture of innovation and inclusivity, emphasizing collaboration across teams and a commitment to diversity. The company values em...
Overview
Microsoft is hiring a Service Engineering IC4 to enhance customer reliability within Azure. You'll design solutions to improve operational excellence and manage communications during high-severity incidents. This role requires strong problem-solving skills and a customer-focused mindset.
Job Description
Who you are
You are a customer-obsessed problem-solver with a keen interest in AI and a collaborative spirit. You thrive in inclusive environments and are passionate about driving operational excellence. Your ability to communicate clearly and effectively makes you an advocate for customers during critical incidents. You have a detail-oriented mindset and can lead calmly through ambiguity, ensuring that customer trust is built through transparency.
What you'll do
In this role, you will be part of the Customer Reliability Engineering team within Azure EngOps, focusing on live-site management and customer reliability engagements. You will design solutions that prevent issues before they occur and embed AI-powered automation into processes. Your responsibilities will include shaping and delivering clear communications during outages and high-impact scenarios, working closely with incident managers and engineering responders to ensure timely updates to customers.
What we offer
At Microsoft, you will be part of a culture that values empowerment, inclusion, and a growth mindset. You will have the opportunity to work on impactful projects that enhance customer experiences and contribute to the reliability of Microsoft Cloud services. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse perspectives and backgrounds.
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