Technical Support Engineer • Mid-Level

Who you are

You have a passion for delivering customer success and possess strong problem-solving skills — you thrive in environments where you can help others resolve their technical issues effectively. Your technical proficiency allows you to own, troubleshoot, and solve complex problems, ensuring customers achieve more from their Microsoft investment.

You are comfortable working with Azure technologies and have a solid understanding of networking concepts — your experience enables you to provide seamless support and build trust with customers. You enjoy collaborating with cross-functional teams and are eager to learn and grow in your technical career.

What you'll do

As a Technical Support Engineer, you will be responsible for owning and resolving customer technical issues related to Azure Networking — you will leverage Microsoft’s AI technology to enhance the support experience. Your role will involve troubleshooting complex problems, providing solutions, and ensuring customer satisfaction.

You will collaborate with various teams within the Customer Service & Support organization to drive alignment and execution — your contributions will help exceed customer expectations in every interaction. You will also have the opportunity to develop your skills further and accelerate your career growth within Microsoft.

What we offer

Microsoft offers a dynamic work environment where you can grow your career while making a significant impact on customer experiences. You will be part of a diverse team that values collaboration and innovation, and you will have access to resources that support your professional development. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse perspectives and backgrounds.