Technical Support Engineer • Mid-Level

Who you are

You have a strong background in providing technical support, particularly with Windows OS, and possess excellent communication skills that enable you to effectively assist customers in resolving their IT challenges. You are eager to deepen your technical expertise and are motivated by the opportunity to contribute to customer success through problem-solving. Your ability to work collaboratively in a supportive environment is essential, as you will be part of a team that values mentorship and continuous learning.

You thrive in a flexible work culture that accommodates various life stages, whether you are balancing work with family commitments or seeking to advance your career in a supportive setting. You understand the importance of diversity and inclusion in the workplace and are committed to fostering an environment where all team members can succeed.

What you'll do

As a Technical Support Engineer at Microsoft, you will be responsible for delivering high-quality support to customers with paid support contracts, focusing on Windows OS. Your role will involve diagnosing and resolving technical issues, providing guidance on best practices, and ensuring customer satisfaction through effective communication. You will collaborate with team members and other departments to enhance the support experience and contribute to the overall success of customer businesses.

You will have the opportunity to engage with a diverse range of customers, helping them navigate their IT challenges and ensuring they can leverage Microsoft products effectively. Your contributions will not only help customers solve immediate problems but also empower them to achieve their business goals through technology.

What we offer

Microsoft offers a flexible working environment, allowing you to choose between remote and office-based work in Tokyo. You will be part of a supportive culture that emphasizes mentorship and professional development, with resources available to help you grow in your career. The company values diversity and inclusion, providing opportunities for all employees to thrive and contribute to a collaborative workplace.

You will have access to various learning and development resources, enabling you to enhance your technical skills and advance your career within the organization. Microsoft is committed to creating a workplace where everyone can succeed, and you will be encouraged to apply even if your experience doesn't match every requirement.