Customer Success Manager • Senior

Who you are

You have a strong background in customer success management, with at least 5 years of experience leading teams in a technology-driven environment. Your expertise in Microsoft technologies, particularly Azure, allows you to guide your team effectively in delivering value to customers. You possess excellent communication skills, enabling you to engage with clients and stakeholders at all levels. You are passionate about empowering others and fostering a culture of accountability and growth within your team.

You understand the importance of customer engagement and have a proven track record of improving account coverage ratios and increasing technical capacity for solutions like Copilot and Agents. Your ability to coach and mentor your team ensures that they are equipped to meet customer needs and drive successful outcomes. You thrive in collaborative environments and are committed to building inclusive teams that reflect Microsoft’s values of respect, integrity, and accountability.

What you'll do

As a Senior Customer Success Manager at Microsoft, you will lead a team dedicated to enhancing customer engagement and ensuring that clients derive maximum value from their investments in Microsoft technology. You will be responsible for coaching your team to improve account coverage ratios and increase technical capacity for AI solutions. Your role will involve collaborating with various stakeholders to drive customer success initiatives and ensure that every customer interaction delivers value.

You will model and promote a growth mindset within your team, encouraging innovation and collaboration to achieve shared goals. By leveraging your business and technical expertise, you will guide your team in addressing customer challenges and identifying opportunities for improvement. Your leadership will be pivotal in driving the success of the AI Business Solutions Customer Success Unit, and you will be expected to deliver results through empowerment and accountability.

What we offer

Microsoft offers a dynamic work environment where you can thrive and grow your career. You will have access to a wealth of resources and support to help you succeed in your role. The company values diversity and inclusion, creating a culture where everyone can contribute and feel valued. You will be part of a team that is committed to making a positive impact on customers and the community.

In addition to competitive compensation, Microsoft provides opportunities for professional development and career advancement. You will have the chance to work on innovative projects that empower organizations and individuals to achieve more. Join us in our mission to create a culture of inclusion and respect, where every employee can thrive at work and beyond.