About Microsoft
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Key Highlights
- Market cap exceeds $2 trillion
- 100,000+ employees worldwide
- Leading cloud services through Azure
- Major clients include Walmart and BMW
Microsoft Corporation, headquartered in Redmond, Washington, is a leading technology company known for its software products like Windows and Office, as well as cloud services through Azure. With over 100,000 employees, Microsoft serves millions of customers globally, including major enterprises lik...
🎁 Benefits
Microsoft offers competitive salaries, stock options, generous PTO policies, and comprehensive health benefits. Employees also enjoy a flexible remote...
🌟 Culture
Microsoft fosters a culture of innovation and inclusivity, emphasizing collaboration across teams and a commitment to diversity. The company values em...
Overview
Microsoft is hiring a Senior Technical Support Engineer to troubleshoot and solve complex customer technical issues. This role is based in Shanghai and Wuxi, China, and requires a strong focus on customer success.
Job Description
Who you are
You have a strong background in technical support, with experience in troubleshooting complex issues and delivering exceptional customer service. Your problem-solving skills are top-notch, and you thrive in environments where you can leverage technology to enhance customer experiences. You are passionate about helping customers succeed with Microsoft’s products and services, and you understand the importance of building trust and confidence through effective support.
You possess excellent communication skills, allowing you to convey technical information clearly and effectively to customers and team members alike. You are comfortable working in a collaborative environment, where you can share knowledge and learn from others. Your ability to adapt to new technologies and processes is a key strength, enabling you to stay ahead in a rapidly evolving industry.
What you'll do
As a Senior Technical Support Engineer, you will own and resolve complex technical issues for customers, ensuring they receive timely and effective solutions. You will work closely with cross-functional teams to drive alignment and execution in delivering exceptional customer experiences. Your role will involve leveraging Microsoft’s AI technology to enhance support processes and prevent future issues from occurring.
You will be responsible for documenting technical issues and solutions, contributing to knowledge bases, and providing feedback to product teams to improve Microsoft’s offerings. Your expertise will help shape the support experience for customers, ensuring they achieve maximum value from their investments in Microsoft products.
What we offer
At Microsoft, you will be part of a diverse and inclusive team that values collaboration and innovation. We offer competitive compensation and benefits, along with opportunities for professional growth and development. You will have access to cutting-edge technology and resources to help you excel in your role and make a meaningful impact on customer success.
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