About Monzo
The digital bank that makes money work for you
Key Highlights
- Over 6 million active users in the UK
- $1.9 billion raised in funding
- Headquartered in the City of London
- Offers a full range of banking services including business accounts
Monzo is a digital-only bank headquartered in the City of London, UK, serving over 6 million active users with a full suite of banking services, including current accounts, savings accounts, and a buy-now-pay-later option. The company has raised $1.9 billion in funding and continues to expand its of...
🎁 Benefits
Monzo offers flexible working hours, a £1,000 annual learning budget, and 24 days of holiday plus bank holidays. Employees benefit from paid sick leav...
🌟 Culture
Monzo fosters a culture of innovation and agility, leveraging new technologies to provide a seamless banking experience. As a challenger bank, it prio...
Customer Operations • Entry-Level
Monzo • United States - Remote
Overview
Monzo is hiring a Customer Operations/Disputes Specialist to enhance customer experiences and resolve disputes effectively. This role is remote in the US and offers a salary range of $47,000 - $60,350.
Job Description
Who you are
You are passionate about customer service and have a strong desire to help others. You thrive in a fast-paced environment and enjoy solving problems creatively. You have excellent communication skills and can articulate complex information clearly to customers. You are detail-oriented and can manage multiple tasks efficiently while maintaining a positive attitude. You understand the importance of financial education and are eager to help customers navigate their banking needs. You are adaptable and open to learning new processes and technologies as Monzo continues to innovate.
What you'll do
As a Customer Operations/Disputes Specialist at Monzo, you will be responsible for assisting customers with their inquiries and resolving disputes in a timely manner. You will engage with customers through various channels, providing them with the support they need to understand their accounts and transactions. You will work closely with other teams to ensure that customer issues are addressed effectively and that feedback is communicated to improve our services. You will also contribute to creating a positive customer experience by identifying opportunities to enhance our processes and offerings.
What we offer
Monzo offers a competitive salary range of $47,000 - $60,350 along with benefits that support your well-being and professional growth. You will be part of a dynamic team that is dedicated to transforming the banking experience for customers in the US. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse perspectives and backgrounds. Join us in our mission to make money work for everyone.
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