About Monzo
The digital bank that makes money work for you
Key Highlights
- Over 6 million active users in the UK
- $1.9 billion raised in funding
- Headquartered in the City of London
- Offers a full range of banking services including business accounts
Monzo is a digital-only bank headquartered in the City of London, UK, serving over 6 million active users with a full suite of banking services, including current accounts, savings accounts, and a buy-now-pay-later option. The company has raised $1.9 billion in funding and continues to expand its of...
🎁 Benefits
Monzo offers flexible working hours, a £1,000 annual learning budget, and 24 days of holiday plus bank holidays. Employees benefit from paid sick leav...
🌟 Culture
Monzo fosters a culture of innovation and agility, leveraging new technologies to provide a seamless banking experience. As a challenger bank, it prio...
Customer Support • Entry-Level
Monzo • United States - Remote
Overview
Monzo is hiring a Customer Support Representative to help transform digital banking in the U.S. You'll engage with customers to solve problems and provide exceptional service. This role is ideal for those looking to start their career in customer support.
Job Description
Who you are
You are enthusiastic about helping others and have a strong desire to provide excellent customer service. You understand the importance of clear communication and can empathize with customers' needs. You are adaptable and can thrive in a fast-paced environment, ready to tackle challenges as they arise. You are eager to learn about digital banking and are excited to be part of a team that is changing the way people manage their finances.
What you'll do
As a Customer Support Representative at Monzo, you will be the first point of contact for our customers, assisting them with inquiries and resolving issues related to their accounts. You will engage with customers through various channels, including chat and email, ensuring they receive timely and accurate information. You will work closely with other teams to escalate issues when necessary and contribute to improving our customer service processes. Your role will involve understanding our products and services deeply to provide informed support and guidance to our customers.
What we offer
Monzo offers a competitive salary range of $47,000 - $51,200 along with benefits that support your well-being and professional growth. You will be part of a dynamic team that values innovation and customer-centric solutions. We encourage you to apply even if your experience doesn't match every requirement, as we believe in fostering a diverse and inclusive workplace.
Interested in this role?
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