Customer Support • Entry-Level

Who you are

You are an enthusiastic and highly adaptive individual who understands the true meaning of teamwork. You thrive in a collaborative environment and are driven by the obsession to provide varsity-level customer support. Your passion for sports and dedication to helping others makes you a perfect fit for our Customer Support team.

You possess strong communication skills and are comfortable engaging with a diverse range of customers. You are proactive in identifying and resolving issues, ensuring that our subscribers can easily watch and enjoy events across our wide range of dedicated sports channels. Your ability to empathize with customers and provide timely solutions is key to your success in this role.

What you'll do

As a Customer Service Representative at FloSports, you will be the first point of contact for our subscribers, assisting them with inquiries and troubleshooting issues related to our digital streaming platform. You will work closely with the Customer Support team to remove obstacles and enhance the viewing experience for our users. Your role will involve responding to customer queries via various channels, including email, chat, and phone, ensuring that each interaction is handled with care and professionalism.

You will also collaborate with other teams within the company to relay customer feedback and contribute to the continuous improvement of our services. Your insights will help shape the future of our platform, ensuring that we meet the needs of our diverse audience. You will participate in team-building and social events, fostering a positive work culture that aligns with our mission to delight underserved sports communities.

What we offer

FloSports provides a supportive work environment where you can grow your skills and advance your career. We offer competitive benefits, including long-term disability and life insurance, a generous 401(K) company match, and progressive parental leave policies. Enjoy unlimited paid time off, hack-a-thons, and a full calendar of team-building events. We also provide a stocked snack bar and catered meals to keep you energized throughout the day. Join us in revolutionizing the global sports media industry and making a difference in the lives of sports fans everywhere.