Customer Operations • Entry-Level

Who you are

You have a keen eye for detail and a real passion for the customer journey — your experience in customer service or sales has equipped you with the skills to evaluate and enhance customer interactions effectively. You thrive in a supportive team environment and are eager to develop your skills in quality assurance. Your ability to identify areas for improvement will be crucial in maintaining the high standards of service that Motorway is known for.

What you'll do

As a Customer Service QA Specialist, you will play a vital role in ensuring that all customer interactions meet Motorway's quality standards. You will evaluate technical skills, sales techniques, and soft skills within customer interactions, conducting both real-time and retrospective quality assessments. Your insights will help shape the training and development of the customer service team, ensuring that they deliver exceptional service consistently. You will work closely with the customer experience department, collaborating with team members to identify best practices and areas for improvement. Your contributions will directly impact the customer experience, helping to maintain Motorway's excellent Trustpilot rating and reputation in the market.

What we offer

Motorway provides a supportive and collaborative work environment where you can grow your skills and advance your career. You will be part of a dynamic team that is dedicated to delivering outstanding customer service. The role is based in our Brighton office, where you will have the opportunity to work alongside passionate colleagues who share your commitment to excellence. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse perspectives and backgrounds.