About Motorway
The online marketplace transforming car sales
Key Highlights
- Founded in 2017, achieved unicorn status in 2021
- Raised $272.6 million in Series B funding
- Over 201-500 employees based in London
- Offers a unique ULEZ checker for environmental compliance
Motorway is a leading online car marketplace based in Fitzrovia, London, that enables car owners to sell their vehicles quickly and efficiently, often within 24 hours. Founded in 2017, Motorway has raised $272.6 million in Series B funding and achieved unicorn status in 2021. The platform connects s...
🎁 Benefits
Motorway offers significant stock options for many roles, allowing employees to benefit from the company's growth. Employees enjoy flexible work-from-...
🌟 Culture
Motorway fosters a culture of innovation and adaptability, capitalizing on the digital transformation of the second-hand car market. The company empha...
Overview
Motorway is hiring a Customer Escalations Specialist to resolve complex customer issues and enhance the customer experience. You'll work closely with stakeholders to find customer-focused solutions. This role requires strong problem-solving skills and a commitment to customer satisfaction.
Job Description
Who you are
You are a problem solver who thrives on tackling complex customer issues and ensuring a positive experience for all users. With a keen eye for detail, you understand the importance of customer feedback and are dedicated to improving processes based on insights gathered from escalated cases. You possess excellent communication skills, allowing you to effectively liaise with various stakeholders to find solutions that prioritize customer satisfaction.
You have experience in handling formal complaints and responding to customer reviews on platforms like Trustpilot and Google Reviews. Your ability to empathize with customers and understand their concerns makes you a valuable asset to the team. You are proactive in identifying areas for improvement and are not afraid to suggest changes that could enhance the overall customer journey.
What you'll do
In this role, you will be at the forefront of customer interactions, dealing with escalated issues and working collaboratively with other teams to resolve them. You will handle formal complaints and ensure that customer feedback is addressed promptly and effectively. Your responsibilities will include responding to reviews on various platforms, ensuring that all customer interactions reflect the values of Motorway.
You will play a key role in identifying trends in customer feedback and escalations, providing insights that can lead to improvements in our services. By collaborating with different departments, you will help to implement changes that enhance the customer experience and streamline processes. Your work will directly contribute to maintaining Motorway's excellent Trustpilot rating and overall reputation in the market.
What we offer
Motorway provides a supportive work environment where your contributions are valued. We offer competitive benefits, including generous parental leave and a cycle-to-work scheme. Our team is dedicated to fostering a culture of continuous improvement and collaboration, ensuring that you have the resources and support needed to excel in your role. Join us in transforming the used car market and making a real difference for our customers.
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