Customer Support • Mid-Level

Who you are

You are an experienced Product Support professional with a proven track record in handling customer escalations and providing effective solutions. You possess a proactive and high-energy attitude, along with excellent communication skills that enable you to engage effectively with both customers and internal stakeholders. Your attention to detail and commitment to excellence drive you to delight customers and resolve their issues efficiently.

You have experience in technical support, capable of analyzing and troubleshooting problems that customers encounter with Jumio’s solutions. You understand the importance of getting the details right and are motivated to ensure customer satisfaction. You thrive in a collaborative environment, working closely with teams across Customer Success, Engineering, Product, Sales, and Account Management.

What you'll do

In this role, you will play a key part in supporting Jumio’s enterprise customers by managing technical issues and escalations to completion. You will engage with customers to provide product education and training, ensuring they have the knowledge needed to utilize Jumio’s solutions effectively. Your responsibilities will include performing technical certifications of customer integrations before launch and collaborating with cross-functional agile teams to address customer needs.

You will be responsible for handling all levels of technical support cases, ranging from basic user questions to complex issues requiring in-depth technical knowledge. Your ability to analyze and reproduce problems will be crucial in providing timely and effective responses to customers. You will also be expected to work standby hours periodically, if necessary, to ensure that customer escalations are managed promptly.

What we offer

Jumio offers a dynamic work environment where you can grow your skills and contribute to the success of our enterprise customers. You will have the opportunity to work with a talented team dedicated to providing exceptional product support. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse backgrounds and perspectives.