Moveworks

About Moveworks

AI-driven IT support for modern workplaces

🏢 Tech👥 501-1000 employees📅 Founded 2016📍 Mountain View, CA💰 $305m3.7
B2BArtificial IntelligenceEnterpriseCommunicationAutomation

Key Highlights

  • Headquartered in Mountain View, CA with 501-1000 employees
  • $305 million raised in Series B funding
  • 30% of IT support tickets resolved within weeks of implementation
  • Upcoming acquisition by ServiceNow to enhance service reach

Moveworks is an AI assistant platform headquartered in Mountain View, CA, that provides IT service and helpdesk support through an AI-driven chatbot. The platform effectively resolves 30% of IT support tickets within weeks of implementation, catering to large enterprises that handle hundreds of requ...

🎁 Benefits

Moveworks offers unlimited PTO, allowing employees to take an average of 4-6 weeks off annually. Additional benefits include equity and stock options,...

🌟 Culture

Moveworks fosters a culture centered around innovation in AI-driven IT support, enabling employees to efficiently manage their workload. The company v...

Overview

Moveworks is seeking a Machine Learning Engineering Manager to lead a team focused on improving AI-powered enterprise search applications. You'll work with machine learning models and large language models to enhance search relevance. This role requires strong leadership and technical expertise in machine learning.

Job Description

Who you are

You have a proven track record of leading teams in machine learning and AI, with at least 5 years of experience in the field. Your expertise includes working with large language models and understanding their applications in search relevance. You are skilled in data synthesis and feature engineering, enabling you to guide your team in developing robust machine learning models. You possess strong project management skills, ensuring that timelines are met while maintaining high standards of quality and innovation.

You thrive in collaborative environments, working closely with cross-functional teams including product, design, and customer success. Your ability to communicate complex technical concepts to non-technical stakeholders is a key strength, allowing you to drive alignment on project goals and objectives. You are passionate about mentoring and enabling your team members, fostering an environment of rapid iteration and continuous improvement.

Desirable

Experience with RAG-based objectives such as summarization and citation correctness is a plus. Familiarity with AI-powered enterprise applications and their impact on operational efficiency will help you excel in this role. You are adaptable and open to exploring new technologies and methodologies that can enhance your team's performance.

What you'll do

As the Machine Learning Engineering Manager, you will lead a talented team of search relevance engineers, focusing on measuring and improving the ranking and relevance of our AI-powered enterprise search applications. You will oversee the end-to-end development of machine learning models, guiding your team through data synthesis, feature engineering, experiment design, and evaluation. Your leadership will be crucial in driving systematic improvements in search relevance as we scale to new customers and use cases.

You will be responsible for setting the technical direction for your team, ensuring that they have the resources and support needed to succeed. This includes managing project timelines and facilitating collaboration with search infrastructure and platform engineers. You will also work closely with product and design teams to align on business objectives and ensure that our search products meet the highest standards of quality.

Your team's success will be measured by the effectiveness of our search applications, and you will play a pivotal role in enhancing their capabilities. You will encourage rapid iteration on model enhancements, helping your team understand performance trade-offs and generalizability. Your ability to foster a culture of innovation and accountability will be key to achieving our goals.

What we offer

At Moveworks, you will join one of the most innovative teams in the AI space, working with leading organizations to drive lasting transformation. We offer a collaborative and inclusive work environment where your contributions will have a direct impact on our success. You will have opportunities for professional growth and development, with access to the latest tools and technologies in machine learning and AI.

We believe in empowering our employees to take ownership of their work and make meaningful contributions. Our culture encourages creativity and experimentation, allowing you to explore new ideas and approaches. Join us in our mission to enhance operational efficiency and improve the employee experience through cutting-edge AI solutions.

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