
About Moveworks
AI-driven IT support for modern workplaces
Key Highlights
- Headquartered in Mountain View, CA with 501-1000 employees
- $305 million raised in Series B funding
- 30% of IT support tickets resolved within weeks of implementation
- Upcoming acquisition by ServiceNow to enhance service reach
Moveworks is an AI assistant platform headquartered in Mountain View, CA, that provides IT service and helpdesk support through an AI-driven chatbot. The platform effectively resolves 30% of IT support tickets within weeks of implementation, catering to large enterprises that handle hundreds of requ...
🎁 Benefits
Moveworks offers unlimited PTO, allowing employees to take an average of 4-6 weeks off annually. Additional benefits include equity and stock options,...
🌟 Culture
Moveworks fosters a culture centered around innovation in AI-driven IT support, enabling employees to efficiently manage their workload. The company v...
Skills & Technologies
Overview
Moveworks is seeking a Senior Machine Learning Engineer to enhance their search-based question answering platform. You'll work with information retrieval and natural language processing techniques to improve search relevance. This role requires experience in machine learning and text processing.
Job Description
Who you are
You have a strong background in machine learning and natural language processing, with hands-on experience in traditional information retrieval techniques and machine learning-based ranking models. Your ability to derive insights from query logs analysis allows you to identify areas for improvement in search quality. You are familiar with text processing and understand the challenges of lexical gaps and semantic text understanding.
You thrive in collaborative environments, partnering with product, user experience, and customer success teams to define and build elegant solutions. Your experience in crafting and optimizing ranking features demonstrates your commitment to enhancing relevance metrics. You are adept at developing algorithm frameworks that support diversified ranking features and designing platforms that enable parallel ranking experiments.
What you'll do
In this role, you will play a critical part in improving the search relevance of Moveworks' question answering platform. You will work closely with a team to enhance the quality of answers provided to enterprise users by leveraging modern information retrieval methodologies and advancements in natural language understanding. Your responsibilities will include crafting new ranking features and optimizing existing ones to boost relevance metrics.
You will develop an algorithm framework that supports diversified ranking features and design the necessary platform and tooling to enable parallel ranking experiments. Additionally, you will create metrics to evaluate ranking performance, ensuring that the search technology meets the high standards expected by users. Your work will directly impact the operational efficiency and employee experience of leading organizations that trust Moveworks.
What we offer
At Moveworks, you will join one of the most innovative teams in the industry, working alongside top-tier investors and organizations. We foster a culture of collaboration and fast-paced problem-solving, where your contributions will be valued and recognized. You will have the opportunity to work on cutting-edge technology that drives lasting AI transformation in the enterprise sector. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse perspectives and backgrounds.
Interested in this role?
Apply now or save it for later. Get alerts for similar jobs at Moveworks.
Similar Jobs You Might Like
Based on your interests and this role

Machine Learning Engineer
Moveworks is seeking a Senior Machine Learning Engineer to enhance their GenAI Search Platform. You'll work with machine learning and generative AI technologies to improve search-based question answering systems. This role requires expertise in machine learning and natural language processing.

Machine Learning Engineering Manager
Moveworks is seeking a Machine Learning Engineering Manager to lead a team focused on improving AI-powered enterprise search applications. You'll work with machine learning models and large language models to enhance search relevance. This role requires strong leadership and technical expertise in machine learning.

Machine Learning Engineer
Coupang is hiring a Senior Machine Learning Engineer to lead the development of generative AI search solutions. You'll work with Python, TensorFlow, and PyTorch to enhance customer experiences. This role requires significant experience in machine learning and AI technologies.

Machine Learning Engineer
NewsBreak is seeking a Senior Machine Learning Engineer to enhance their large-scale recommendation systems and apply AI technologies to real-world challenges. You'll work with Python, TensorFlow, and Keras to improve content discovery and personalization for millions of users.

Machine Learning Engineer
Moveworks is hiring a Senior Machine Learning Engineer II to enhance their NLU and agentic AI capabilities. You'll work with modern NLP and NLG tools to improve user experiences. This role requires expertise in machine learning and programming skills.