Moveworks

About Moveworks

AI-driven IT support for modern workplaces

🏢 Tech👥 501-1000 employees📅 Founded 2016📍 Mountain View, CA💰 $305m3.7
B2BArtificial IntelligenceEnterpriseCommunicationAutomation

Key Highlights

  • Headquartered in Mountain View, CA with 501-1000 employees
  • $305 million raised in Series B funding
  • 30% of IT support tickets resolved within weeks of implementation
  • Upcoming acquisition by ServiceNow to enhance service reach

Moveworks is an AI assistant platform headquartered in Mountain View, CA, that provides IT service and helpdesk support through an AI-driven chatbot. The platform effectively resolves 30% of IT support tickets within weeks of implementation, catering to large enterprises that handle hundreds of requ...

🎁 Benefits

Moveworks offers unlimited PTO, allowing employees to take an average of 4-6 weeks off annually. Additional benefits include equity and stock options,...

🌟 Culture

Moveworks fosters a culture centered around innovation in AI-driven IT support, enabling employees to efficiently manage their workload. The company v...

Moveworks

Software Engineering Senior

MoveworksMountain View

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Overview

Moveworks is hiring a Senior Software Engineer I for their Agentic AI Product team to scale and optimize a cutting-edge Generative AI product. You'll work with technologies like Python and collaborate with machine learning experts. This position requires experience in AI and software engineering.

Job Description

Who you are

You have a strong background in software engineering with a focus on AI technologies — your experience includes scaling and optimizing complex systems, particularly in the realm of generative AI. You are comfortable working with machine learning models and understand the intricacies of conversational systems. Your innovative mindset allows you to tackle unsolved problems and contribute to the development of groundbreaking solutions. You thrive in collaborative environments, working closely with cross-functional teams to iterate on ideas and leverage user behavior data for informed decision-making.

You possess excellent problem-solving skills and a deep understanding of abstraction, scalability, and optimization — these skills enable you to enhance product infrastructure while maintaining high engineering quality. Your ability to adapt and learn quickly is essential as you work on a product that serves hundreds of millions of users across various chat channels. You are passionate about building user-friendly interfaces that empower engineers and configurators to customize and optimize generative AI models effectively.

What you'll do

In this role, you will be at the core of Moveworks' Generative AI product, focusing on scaling and optimizing the conversation engine to meet the demands of enterprise solutions. You will collaborate with machine learning experts to enhance the end-to-end product infrastructure, ensuring robustness and quality. Your responsibilities will include constructing an extensive product infrastructure, collecting data and feedback, and adapting the system to improve user experience. You will also have the opportunity to bring your innovative ideas to the table, contributing to the evolution of enterprise AI solutions.

You will work closely with cross-functional teams, rapidly iterating on new ideas and leveraging user behavior data to make informed decisions. Your challenge will be to support the growing user base while maintaining the highest standards of engineering quality. You will be encouraged to think outside the box and propose solutions that push the boundaries of what is possible in the AI space.

What we offer

Moveworks provides a dynamic work environment where innovation is at the forefront. You will have the chance to work with cutting-edge technology and be part of a team that is pioneering enterprise AI solutions. We offer competitive compensation and benefits, along with opportunities for professional growth and development. Join us as we continue our journey to make the world work better for everyone.

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